Last updated: February 15, 2020
INFORMATION WE COLLECT
There are three general categories of information we collect.
Information You Give to Us.
Information that is necessary for the use of the Sidekick Platform.
We ask for and collect the following personal information about you when you use the Sidekick Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services. Account Information. When you sign up for an Sidekick Account, we require certain information such as your email address. Profile and Profile Information. To use certain features of the Sidekick Platform (such as booking a Sidekick or creating a Sidekick profile), we may ask you to provide additional information, which may include your name, date of birth, and a profile photos. Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information. Payment Information. To use certain features of the Sidekick Platform (such as booking or creating a profile), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments. Communications with Sidekick and other Users. When you communicate with Sidekick or use the Sidekick Platform to communicate with other Users, we collect information about your communication and any information you choose to provide.
Information you choose to give us.
You may choose to provide us with additional personal information in order to obtain a better user experience when using Sidekick Platform. This additional information will be processed based on our legitimate interest or when applicable, your consent. Additional Profile Information. You may choose to provide additional information as part of your Sidekick profile (such as gender and about me). Other Information. You may otherwise choose to provide us information when you fill in a form, update or add information to your Sidekick Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us, or use other features of the Sidekick Platform.
Information that is necessary for the use of the Payment Services.
Sidekick needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services: Payment Information. When you use the Payment Services, Sidekick requires certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law. Identity Verification and Other Information. If you are a Sidekick or Client, Sidekick may require identity verification information (such as social media account usernames, images of your government issued ID, passport, national ID card, or drivers license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.
Information We Automatically Collect from Your Use of the Sidekick Platform and Payment Services.
Information We Collect from Third Parties.
Sidekick may collect information, including personal information, that others provide about you when they use the Sidekick Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the Sidekick Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties. Third Party Services. If you link, connect, or login to your Sidekick Account with a third party service (e.g. Google, Facebook, WeChat), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service. Your Reviews. If someone has written a review for you, it will be published on your Sidekick profile page. Background Information. For Users in the United States, to the extent permitted by applicable laws, Sidekick may obtain reports from public records of criminal convictions or sex offender registrations. For Users outside of the United States, to the extent permitted by applicable laws and with your consent where required, Sidekick may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports. Referrals. If you are invited to Sidekick, the person who invited you may submit personal information about you such as your email address or other contact information. Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Sidekick Platform through partnerships, or about your experiences and interactions from our partner ad networks.
Our websites and applications are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the information provided under the “Contact Us” section below.
HOW WE USE INFORMATION WE COLLECT
We may use, store, and process personal information to (1) provide, understand, improve, and develop the Sidekick Platform, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with Sidekick Policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
Provide, Improve, and Develop the Sidekick Platform. We may use the personal information to provide, improve, and develop the Sidekick Platform such as to: enable you to access and use the Sidekick Platform, enable you to communicate with other Users, operate, protect, improve, and optimize the Sidekick Platform and experience, such as by performing analytics and conducting research, provide customer service, send you service or support messages, updates, security alerts, and account notifications, if you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection, to operate, protect, improve, and optimize the Sidekick Platform and experience, and personalize and customize your experience (such as making Profile suggestions, ranking search results),, we conduct profiling based on your interactions with the Sidekick Platform, your search and booking history, your profile information and preferences, and other content you submit to the Sidekick Platform, and enable your use of our enterprise products. We process this personal information for these purposes given our legitimate interest in improving the Sidekick Platform and our Users’ experience with it, and where it is necessary for the adequate performance of the contract with you.
Create and Maintain a Trusted and Safer Environment. We may use the personal information to create and maintain a trusted and safer environment such as to: detect and prevent fraud, spam, abuse, security incidents, and other harmful activity, conduct security investigations and risk assessments, verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide), conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required, comply with our legal obligations, Resolve any disputes with any of our Users and enforce our agreements with third parties, enforce our Terms of Service and other policies, and in connection with the activities above, we may conduct profiling based on your interactions with the Sidekick Platform, your profile information and other content you submit to the Sidekick Platform, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to the Sidekick Platform if such processes detect activity that we think poses a safety or other risk to the Sidekick Platform, our community, or third parties. If you challenge the decisioning based on the automated process, please contact us as provided in the Contact Us section below. We process this personal information for these purposes given our legitimate interest in protecting the Sidekick Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to: send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Sidekick or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google), personalize, measure, and improve our advertising, Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Sidekick or its third party partners, conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Sidekick Platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you, enrolling in an email subscription will not affect the frequency of administrative emails that we may send in connection with any Sidekick Account. No fee is charged for sending promotional emails to you, but third-party data rates may apply. Note that you may not be able to take advantage of certain promotions if you do not have an Sidekick Account, and invite you to events and relevant opportunities (for example we may use the information provided to reach out to you to invite you to relevant events). We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.
How the Data Controller uses the Personal Information Collected. We may use the personal information as a part of Payment services such as to: Enable you to access and use the Payment Services. Detect and prevent fraud, abuse, security incidents, and other harmful activity. Conduct security investigations and risk assessments. Conduct checks against databases and other information sources. Comply with legal obligations (such as anti-money laundering regulations). Enforce the Payment Terms and other payment policies. With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences. The Data Controller processes this personal information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
SMS Terms for U.S.
Opting In By Opting In to a Text Message Service: You expressly authorize Sidekick to use autodialer or non-autodialer technology to send text messages to the cell phone number associated with your Opt-In (i.e., the number listed on the Opt-In form or instructions, or, if none, the number from which you send the Opt-In, or, if none, the number on file for your account). You also authorize Sidekick to include marketing content in any such messages. You do not have to Opt In or agree to Opt In as a condition of purchase. You consent to the use of an electronic record to document your Opt-In. To withdraw that consent, request a free paper or email copy of the Opt-In, or to update our records with your contact information, please contact us via the methods described in the Contact Us section. To view and retain an electronic copy of these SMS Terms or the rest of your Opt-In, you will need (i) a device (such as a computer or cell phone) with internet access, and (ii) either a printer or storage space on such device. If you withdraw your consent, certain features of our service may not be available to you. To update information on how we would contact you electronically, visit your Notification settings in your account settings. You confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to Opt In. You consent to the use of an electronic record to document your Opt-In. To withdraw that consent, update our records with your contact information, please visit your Sidekick account Notifications settings or contact customer support. These SMS Terms still will apply if you withdraw the consent mentioned above or opt out of the Text Message Service. After Opting In, in addition to the main messages the service offers, you may receive one or more welcome messages or administrative messages, such as (in some cases) a request to confirm your Opt-In. About the Text Message Services and Opting Out Message and data rates may apply. Unless otherwise noted, Text Message Services send multiple, recurring messages. Sidekick may terminate any Text Message Service or your participation in it at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received, but these SMS Terms still will apply. Text STOP to any promotional message to Opt Out or if applicable update your “Notification” settings on your Sidekick account. For additional help, text HELP in response to a marketing message or contact customer service.
Your Choices You have choices on the promotional messages that you choose to receive. You can limit the information you provide to Sidekick. Participation in promotions and marketing programs is voluntary. You can limit the communications that Sidekick sends to you. To opt-out of marketing emails, simply email email@example.comTo revoke permissions that you may have given to send promotional text messages, text STOP in response to any message. You can always update your notification settings within your Sidekick Account by visiting the Notifications section of your Sidekick Account. Please note that even if you opt-out of marketing communications, we may still need to contact you with important transactional information about your account. For example, even if you opt-out of emails, we may still send you activity confirmations or fraud alerts.
4. SHARING & DISCLOSURE
Advertising and Social Media; Sharing With Your Consent.
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your Sidekick Account or when you participate in promotional activities conducted by Sidekick partners or third parties. Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the Sidekick Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest. The social media platforms with which we may share your personal information are not controlled or supervised by Sidekick. Therefore, any questions regarding how your social media platform service provider processes your personal information should be directed to such provider. Please note that you may, at any time ask Sidekick to cease processing your data for these direct marketing purposes by sending an e-mail to firstname.lastname@example.org.
Sharing between Users.
To help facilitate bookings between Users, we may need to share certain information, including personal information, with other Users, as it is necessary for the adequate performance of the contract between you and us, as follows: When you as a Guest submit a booking request, certain information about you is shared with the Sidekick (and Co-Sidekick, if applicable), including your profile, name, your cancellation history, and other information you agree to share. When your booking is confirmed, we will disclose additional information to assist with coordinating the trip, like your phone number. When you as a Sidekick (or Co-Sidekick, if applicable) have a confirmed booking, certain information is shared with the Guest (and the additional Guests they may invite, if applicable) to coordinate the booking, such as your profile and name. When you as a Sidekick invite another User to become a Co-Sidekick, you authorize the Co-Sidekick to access and update your information and User Content, including but not limited to certain information like your name, phone number, address of the place of meeting, calendar, Profile information, Profile photos, and email address. We don’t share your billing and payout information with other Users.
Profiles, Profiles, and other Public Information.
The Sidekick Platform lets you publish information, including personal information, that is visible to the general public. For example: Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others. Profile pages are publicly visible and include information such as the Accommodation or Experience’s approximate location (neighborhood and city) or precise location (where you have provided your consent), Profile description, calendar availability, your public profile photo, aggregated demand information (like page views over a period of time), and any additional information you choose to share. After completing a booking, Guests and Sidekicks may write Reviews and rate each other. Reviews and Ratings are a part of your public profile page and may also be surfaced elsewhere on the Sidekick Platform (such as the Profile page). If you submit content in a community or discussion forum, blog or social media post, or use a similar feature on the Sidekick Platform, that content is publicly visible. Based on our legitimate interest to promote the Sidekick Platform we may display parts of the Sidekick Platform (e.g., your Profile page) on sites operated by Sidekick’s business partners, using technologies such as widgets or APIs. If your Profiles are displayed on a partner’s site, information from your public profile page may also be displayed. Information you share publicly on the Sidekick Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.
Additional Services by Sidekicks.
Sidekicks may need to use third party services available through the Sidekick Platform to assist with managing their Accommodation or providing additional services requested by you, such as cleaning services or lock providers. Sidekicks may use features on the Sidekick Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third party service providers for the purposes of coordinating the stay, managing the Accommodation, or providing other services. Sidekicks are responsible for third party service providers they use and ensuring those service providers process Guest information securely and in compliance with applicable law including data privacy and data protection laws.
Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.
Sidekick may disclose your information, including personal information, to courts, law enforcement, governmental authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Sidekick, (iii) to respond to a valid legal request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability (See more information on Sidekick’s Law Enforcement Guidelines here), (iv) to enforce and administer our Terms of Service, the Payment Terms or other agreements with Users, or (v) to protect the rights, property or personal safety of Sidekick, its employees, its Users, or Users of the public. For example, if permitted due to the forgoing circumstances, Sidekick tax information may be shared with tax authorities or other governmental agencies. These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a third party’s legitimate interest in keeping the Sidekick Platform secure, preventing harm or crime, enforcing or defending legal rights, facilitating the collection of taxes and prevention of tax fraud or preventing damage. Where appropriate, we may notify Users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Sidekick’s property, its Users and the Sidekick Platform. In instances where we comply with legal requests without notice for these reasons, we may attempt to notify that User about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
Sidekick uses a variety of third-party service providers to help us provide services related to the Sidekick Platform and the Payment Services. Service providers may be located inside or outside of the European Economic Area (“EEA”). In particular, our service providers are based in Europe, India, Asia Pacific and North and South America. For example, service providers may help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Sidekick Services through third party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, or (vii) process, handle or assess insurance claims or other similar claims (such as claims under the Sidekick Sidekick Guarantee). These providers have limited access to your personal information to perform these tasks on our behalf, and are contractually bound to protect the personal information and only use the personal information in accordance with our instructions . Sidekick will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.
To enable or support us in providing the Sidekick Platform and the Payment Services, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control. Sharing with Sidekick Health, Inc. Even if your country of residence is not the United States, your information may be shared with product development and maintenance, customer support, trust and safety and other business operation services to other Sidekick entities. The data sharing is necessary for the performance of the contract between you and us and is based on our legitimate interests in providing the Sidekick Platform globally.
OTHER IMPORTANT INFORMATION
Analyzing your Communications.
We may review, scan, or analyze your communications on the Sidekick Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications. These activities are carried out based on Sidekick's legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
Linking Third Party Accounts.
You may link your Sidekick Account with your account at a third party social networking service. Your contacts on these third party services are referred to as “Friends.” When you create this link: some of the information you provide to us from the linking of your accounts may be published on your Sidekick Account profile; your activities on the Sidekick Platform may be displayed to your Friends on the Sidekick Platform and/or that third party site; a link to your public profile on that third party social networking service may be included in your Sidekick public profile; other Sidekick users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable; the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes; and the publication and display of information that you provide to Sidekick through this linkage is subject to your settings and authorizations on the Sidekick Platform and the third party site. We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
Third Party Partners & Integrations
Consistent with applicable law, you may exercise any of the rights described in this section before your applicable Sidekick Data Controller. See here for information on data subject rights requests and how to submit a request. . Please note that we may ask you to verify your identity and request before taking further action on your request.
You may access and update some of your information through your Account settings. If you have chosen to connect your Sidekick Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your Sidekick Account).
Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure.
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely." Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an Sidekick Account for fraud or safety reasons, we may retain certain information from that Sidekick Account to prevent that Member from opening a new Sidekick Account in the future. We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Sidekick may keep some of your information for tax, legal reporting and auditing obligations. Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the Sidekick Platform, even after your Sidekick Account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers. Because we maintain the Sidekick Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
Withdrawing Consent and Restriction of Processing.
If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to Sidekick specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of Sidekick override your own.
Objection to Processing.
In some jurisdictions, applicable law may entitle you to require Sidekick not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Sidekick will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask Sidekick to cease processing your data for these direct marketing purposes by sending an e-mail to help@Sidekick.com.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Sidekick Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Sidekick Account, please contact us following the instructions in the Contact Us section below.